Items purchased cannot be exchanged, returned, or refunded, except for items which are delivered in a damaged condition. If you have received a damaged item from us, you must contact us within 24 hours of receiving the damaged item by emailing admin@octoclick.com.sg or dropping us a message at +65 9842 5500. Once notified about the damaged item, we will arrange an exchange or return credit for the damaged item depending on the extent of damage.
What happens if I receive a damaged item?
https://octoclick.com.sg/faq/question/ajax/faq_id/6/
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